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Frequently Asked Questions

Find answers to frequently asked questions.

31 articles
Corrupt PDF? Flipbook not processing correctly?How to distill your PDF to get around this challenge with PDF distillers.
Which browsers are supported in the Admin?iPaper Admin supports all major browsers. Here is the definitive list of which browsers we support, and which we do not.
How can I update my browser to view an iPaper flipbook?Always use the latest browser version for the best possible Internet experience 🙏
Can I scroll through my Flipbook vertically, from top to bottom?Wondering if you can set your Flipbook to scroll vertically, so readers flip from top to bottom? The short answer is no, for good reason.
How to set up redirects for your FlipbooksLearn how to redirect your visitors from one URL to another, the difference between permanent and temporary redirects, and when to use them.
FAQ: Cookies in iPaperThe most frequently asked questions about iPaper’s cookie policy and how our technology works. 🍪
I accidentally deleted a Flipbook. Can you restore it?No. 😰 Deleted flipbooks are irreversibly gone.
Why is my flipbook queued / not processing?Are you waiting for a long time? It's most likely due to rush hour!
Is iPaper Accessible?Make sure your content is in compliance with WCAG - European Accessibility Act Directive - ADA compliance
Trouble with firewall or network restrictions?A whitelist can help let the iPaper magic through.
Can I change a single page in my Flipbook?Yes. But it requires the full PDF file.
Why does text in my Flipbook look blurred?Fast loading speeds come with a sacrifice. 🚀
Why does it say my PDF files are being deleted?Don't worry. Everything is fine. It is just the maid doing some cleaning.
How should I design my PDF for best results?PDF Specifications and Recommendations.
Why do I get an error message, no matter what I try to do?Have you tried turning it off and on again?
My PDF is password protected. What can I do about it?Provide or remove the password.
Why am I getting an error message when trying to place a Vimeo video?Privacy. Your video has it.
Redirecting Flipbooks using JavaScript redirectsUse JavaScript redirects to inform visitors and search engines that your Flipbook has moved from one URL to another.
How can I filter out internal traffic from statistics?There are several ways to perform tests in your Flipbooks without them skewing your visitor statistics. This guide explains how!
How big should your Flipbook be?Your Flipbook can, and should be, as long as you want. There are, however, some best practices to ensure a great browsing experience.
FAQ: How long does a session last for my Flipbook visitors?Whenever a visitor browses your Flipbook, they start a session. Understand how long a session lasts, and why this is important.
FAQ: Why isn't video playing in my Flipbook?Here's a checklist of how to make sure your video enrichments play, every time.
How best to share screen captures with the Support team when troubleshootingHelp us help you quickly and efficiently by learning how best to share your challenges, when troubleshooting with the iPaper Support Team.
FAQ: Why does my Flipbook look different to my PDF?How you create the base PDF for your Flipbook can affect the end result, visually. Learn why this happens, and how to design digital-first.
FAQ: Why am I not receiving emails from iPaper?iPaper sends a number of different email types. Make sure you're settings are correct, so you don't miss out!
FAQ: How can I download my Flipbook as a PDF?Occasionally, you might want to download a PDF version of your Flipbook. Here's how!
Can I unpublish a live Flipbook?You can! And it only takes two clicks.
FAQ: Can I make a flipbook full screen?There is no native functionality in iPaper to make Flipbooks full screen, but you can enable it via Custom Scripting.
FAQ: Why am I getting a Branded Domain root domain error?Your Branded Domain is already ‘rooted’ somewhere else.
Can I move a flipbook to another folder without changing the flipbook's URL?Moving a flipbook to a different folder will change the URL.
What can I do when I have run out of flipbooks?Every iPaper subscription includes a specific number of flipbooks. If you've reached your limit, there are a few ways to free up space or expand your capacity, depending on your…