Frequently Asked Questions

Which browsers are supported in the Admin?

iPaper Admin supports all major browsers. Here is the definitive list of which browsers we support, and which we do not.

Written by Felix B. Pecarski
Updated over a week ago

How can I update my browser?

Always use the latest browser version for the best possible Internet experience 🙏

Written by Rune Alexander Rødbro
Updated over a week ago

I accidentally deleted a flipbook. Can you restore it?

No 😰 Deleted flipbooks are irreversibly gone.

Written by Rune Alexander Rødbro
Updated over a week ago

How to set up redirects for your Flipbooks

Learn how to redirect your visitors from one URL to another, the difference between permanent and temporary redirects, and when to use them.

Written by Felix B. Pecarski
Updated over a week ago

Cookies in iPaper

The most frequently asked questions about iPaper’s cookie policy and how our technology works. 🍪

Written by Felix B. Pecarski
Updated over a week ago

Why is my flipbook queued / not processing?

Are you waiting for a long time? It's most likely due to rush hour!

Written by Rune Alexander Rødbro
Updated over a week ago

Is iPaper Accessible?

Make sure your content is in compliance with WCAG 2.1 - European Accessibility Act Directive - ADA compliance

Written by Gonzalo Oaxaca
Updated over a week ago

Trouble with firewall or network restrictions?

A whitelist can help let the iPaper magic through.

Written by Rune Alexander Rødbro
Updated over a week ago

Is your share on Social Media not updating to reflect recent changes?

There's an app for that!

Written by Rune Alexander Rødbro
Updated over a week ago

Can I change a single page in my flipbook?

Yes. But it requires the full PDF file.

Written by Rune Alexander Rødbro
Updated over a week ago

Why does text in my flipbook look blurred?

Fast loading speeds come with a sacrifice.

Written by Rune Alexander Rødbro
Updated over a week ago

Why does it say my PDF files are being deleted?

Don't worry. Everything is fine. It is just the maid doing some cleaning.

Written by Rune Alexander Rødbro
Updated over a week ago

How should I design my PDF for best results?

PDF Specifications and Recommendations.

Written by Rune Alexander Rødbro
Updated over a week ago

Why do I get an error message, no matter what I try to do?

Have you tried turning it off and on again?

Written by Rune Alexander Rødbro
Updated over a week ago

My PDF is Password Protected - What can I do?

Provide or remove the password.

Written by Rune Alexander Rødbro
Updated over a week ago

Why isn't my share on Facebook / LinkedIn updating to reflect recent changes to the flipbook?

Sometimes, they need a little push.

Written by Rune Alexander Rødbro
Updated over a week ago

Why am I getting an error message when trying to place a Vimeo video?

Privacy. Your video has it.

Written by Rune Alexander Rødbro
Updated over a week ago