Frequently Asked Questions
Learn the answers to frequently asked questions.
19 articles
Which browsers are supported in the Admin?
iPaper Admin supports all major browsers. Here is the definitive list of which browsers we support, and which we do not. Updated over a week ago
How can I update my browser?
Always use the latest browser version for the best possible Internet experience 🙏 Updated over a week ago
Corrupt PDF? Flipbook not processing correctly?
How to distill your PDF to get around this challenge with PDF distillers. Updated over a week ago
I accidentally deleted a flipbook. Can you restore it?
No 😰 Deleted flipbooks are irreversibly gone. Updated over a week ago
Can I scroll through my Flipbook vertically, from top to bottom?
Wondering if you can set your Flipbook to scroll vertically, so readers flip from top to bottom? The short answer is no, for good reason. Updated over a week ago
How to set up redirects for your Flipbooks
Learn how to redirect your visitors from one URL to another, the difference between permanent and temporary redirects, and when to use them. Updated over a week ago
FAQ: Cookies in iPaper
The most frequently asked questions about iPaper’s cookie policy and how our technology works. 🍪 Updated over a week ago
Why is my flipbook queued / not processing?
Are you waiting for a long time? It's most likely due to rush hour! Updated over a week ago
Is iPaper Accessible?
Make sure your content is in compliance with WCAG 2.1 - European Accessibility Act Directive - ADA compliance Updated over a week ago
Trouble with firewall or network restrictions?
A whitelist can help let the iPaper magic through. Updated over a week ago
Is your share on Social Media not updating to reflect recent changes?
There's an app for that! Updated over a week ago
Can I change a single page in my flipbook?
Yes. But it requires the full PDF file. Updated over a week ago
Why does text in my flipbook look blurred?
Fast loading speeds come with a sacrifice. Updated over a week ago
Why does it say my PDF files are being deleted?
Don't worry. Everything is fine. It is just the maid doing some cleaning. Updated over a week ago
How should I design my PDF for best results?
PDF Specifications and Recommendations. Updated over a week ago
Why do I get an error message, no matter what I try to do?
Have you tried turning it off and on again? Updated over a week ago
My PDF is Password Protected - What can I do?
Provide or remove the password. Updated over a week ago
Why isn't my share on Facebook / LinkedIn updating to reflect recent changes to the flipbook?
Sometimes, they need a little push. Updated over a week ago
Why am I getting an error message when trying to place a Vimeo video?
Privacy. Your video has it. Updated over a week ago