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Frequently Asked Questions

Learn the answers to frequently asked questions.

19 articles

Which browsers are supported in the Admin?

iPaper Admin supports all major browsers. Here is the definitive list of which browsers we support, and which we do not.
Updated over a week ago

How can I update my browser?

Always use the latest browser version for the best possible Internet experience 🙏
Updated over a week ago

Corrupt PDF? Flipbook not processing correctly?

How to distill your PDF to get around this challenge with PDF distillers.
Updated over a week ago

I accidentally deleted a flipbook. Can you restore it?

No 😰 Deleted flipbooks are irreversibly gone.
Updated over a week ago

Can I scroll through my Flipbook vertically, from top to bottom?

Wondering if you can set your Flipbook to scroll vertically, so readers flip from top to bottom? The short answer is no, for good reason.
Updated over a week ago

How to set up redirects for your Flipbooks

Learn how to redirect your visitors from one URL to another, the difference between permanent and temporary redirects, and when to use them.
Updated over a week ago

FAQ: Cookies in iPaper

The most frequently asked questions about iPaper’s cookie policy and how our technology works. 🍪
Updated over a week ago

Why is my flipbook queued / not processing?

Are you waiting for a long time? It's most likely due to rush hour!
Updated over a week ago

Is iPaper Accessible?

Make sure your content is in compliance with WCAG 2.1 - European Accessibility Act Directive - ADA compliance
Updated over a week ago

Trouble with firewall or network restrictions?

A whitelist can help let the iPaper magic through.
Updated over a week ago

Is your share on Social Media not updating to reflect recent changes?

There's an app for that!
Updated over a week ago

Can I change a single page in my flipbook?

Yes. But it requires the full PDF file.
Updated over a week ago

Why does text in my flipbook look blurred?

Fast loading speeds come with a sacrifice.
Updated over a week ago

Why does it say my PDF files are being deleted?

Don't worry. Everything is fine. It is just the maid doing some cleaning.
Updated over a week ago

How should I design my PDF for best results?

PDF Specifications and Recommendations.
Updated over a week ago

Why do I get an error message, no matter what I try to do?

Have you tried turning it off and on again?
Updated over a week ago

My PDF is Password Protected - What can I do?

Provide or remove the password.
Updated over a week ago

Why isn't my share on Facebook / LinkedIn updating to reflect recent changes to the flipbook?

Sometimes, they need a little push.
Updated over a week ago

Why am I getting an error message when trying to place a Vimeo video?

Privacy. Your video has it.
Updated over a week ago