Frequently Asked Questions

Learn the answers to frequently asked questions.

Rune Alexander Rødbro avatar Gonzalo Oaxaca avatar
14 articles in this collection
Written by Rune Alexander Rødbro and Gonzalo Oaxaca

How can I update my browser?

Always use the latest browser version for the best possible Internet experience 🙏
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

I accidentally deleted a flipbook. Can you restore it?

No 😰 Deleted flipbooks are irreversibly gone.
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

Why is my flipbook queued / not processing?

Are you waiting for a long time? It's most likely due to rush hour!
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

Is iPaper Accessible?

Make sure your content is in compliance with WCAG 2.1 - European Accessibility Act Directive - ADA compliance
Gonzalo Oaxaca avatar
Written by Gonzalo Oaxaca
Updated this week

Trouble with firewall or network restrictions?

A whitelist can help let the iPaper magic through.
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

Is your share on Social Media not updating to reflect recent changes?

There's an app for that!
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

Can I change a single page in my flipbook?

Yes. But it requires the full PDF file.
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

Why does text in my flipbook look blurred?

Fast loading speeds come with a sacrifice.
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

Why does it say my PDF files are being deleted?

Don't worry. Everything is fine. It is just the maid doing some cleaning.
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

How should I design my PDF for best results?

PDF Specifications and Recommendations.
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

Why do I get an error message, no matter what I try to do?

Have you tried turning it off and on again?
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

My PDF is Password Protected - What can I do?

Provide or remove the password.
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

Why isn't my share on Facebook / LinkedIn updating to reflect recent changes to the flipbook?

Sometimes, they need a little push.
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week

Why am I getting an error message when trying to place a Vimeo video?

Privacy. Your video has it.
Rune Alexander Rødbro avatar
Written by Rune Alexander Rødbro
Updated this week