Frequently Asked Questions

Learn the answers to frequently asked questions.

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10 articles in this collection
Written by Rune Alexander Rødbro

Why is my flipbook queued / not processing?

Are you waiting for a long time? It's most likely due to rush hour!
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Written by Rune Alexander Rødbro
Updated over a week ago

Trouble with firewall or network restrictions?

A whitelist can help let the iPaper magic through.
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Written by Rune Alexander Rødbro
Updated over a week ago

Is your share on Social Media not updating to reflect recent changes?

There's an app for that!
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Written by Rune Alexander Rødbro
Updated over a week ago

Can I change a single page in my flipbook?

Yes. But it requires the full PDF file.
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Written by Rune Alexander Rødbro
Updated over a week ago

Why does it say my PDF files are being deleted?

Don't worry. Everything is fine. It is just the maid doing some cleaning.
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Written by Rune Alexander Rødbro
Updated over a week ago

How should I design my PDF for best results?

PDF Specifications and Recommendations.
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Written by Rune Alexander Rødbro
Updated over a week ago

Why do I get an error message, no matter what I try to do?

Have you tried turning it off and on again?
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Written by Rune Alexander Rødbro
Updated over a week ago

My PDF is Password Protected - What can I do?

Provide or remove the password.
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Written by Rune Alexander Rødbro
Updated over a week ago

Why isn't my share on Facebook / LinkedIn updating to reflect recent changes to the flipbook?

Sometimes, they need a little push.
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Written by Rune Alexander Rødbro
Updated over a week ago

Why am I getting an error message when trying to place a Vimeo video?

Privacy. Your video has it.
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Written by Rune Alexander Rødbro
Updated over a week ago