Some users are unable to receive emails sent from our systems/domains. Typically, when this occurs, we can see the email has been sent. It has left our servers.
You can receive emails sent from iPaper for a number of different reasons:
System emails, such as password creation/reset
Support/Billing emails
Information on changes to our terms of service, etc.
Why am I not receiving iPaper emails?
This can occur in a multitude of places, and for a multitude of reasons.
User’s email client (Outlook, Gmail, Apple Mail etc)
User’s Company Email Server
Sender’s IP address has issues
Sender’s domain has a bad reputation
Check your spam settings
If emails from iPaper do not arrive in your inbox, check your Spam folder. If iPaper emails end up in the Spam folder, this could be because you have marked a previous email as spam, or your email provider has incorrectly identified it as such.
By marking iPaper emails as 'Not spam', you can help ensure that future emails arrive in your main inbox. You can also whitelist iPaper's email domains in your email client:
*@ipaper.io
*@ipaper.dk
Whitelist our domains
Your company's email service may have flagged our emails as spam, potentially blocking us. To resolve this, your IT department should whitelist all emails from:
*@ipaper.io
*@ipaper.dk