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FAQ: Why is some Product View data missing in my Heatmap and downloadable Excel reports?
FAQ: Why is some Product View data missing in my Heatmap and downloadable Excel reports?
Updated over 2 weeks ago

What data is missing in my Heatmap and downloadable Excel reports?

Previously, the data points Product name and Product ID were displayed in the Shop Detail View information popup when hovered over in the Heatmap, and in the Links sheet of the downloadable Excel statistics report.

When we replaced the Shop Detail View enrichment with the newer Product View enrichment type, these data points were not carried over to the new Enrichment type.

From when are my Statistics affected?

The transition from the Shop Detail View to the new Product View was gradual, so the period of missing data in your reports may vary.

Product View replaced Shop Detail View on July 1, 2024.

From that date forward, the data is no longer available in the Heatmap or Excel reports.

Data points have been re-introduced.

The data points Product name and Product ID have been reintroduced into the downloadable Excel report with data available from December 17, 2024.

In addition to these data points, we have also added the 2 new data points:

  1. Number of variants: shows you the number of variants associated with a Product.

  2. First variant shown: shows which of the variants is viewed, as default, in your Flipbook, when a Product with multiple variants is used.

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