Oatmeal or chocolate chip?🤔

If only all the questions about cookies, what they are and how we use them were so easy. Luckily, we’ve collected and answered the most frequently asked questions about iPaper’s cookie policy and how our technology works, so you don’t need to spend ages looking around for the right answer.

Is the cookie consent banner that loads when customers land on my iPaper Flipbook relating to the iPaper platform, or my company’s website?

That depends on the consent management option you have selected for your Flipbook:

  • None: No cookie policy banner is displayed when customers view your Flipbook, and full consent is assumed by default. This is, at present, the default setting for iPaper Flipbooks.

  • Default decline, or settings: Displays a cookie consent banner from iPaper, making the default option “Decline all”, enabling the user to optionally accept certain cookies.

  • Default accept, or settings: Displays a cookie consent banner from iPaper, making the default option “Accept all”, enabling the user to optionally decline certain cookies.

  • Default accept or decline: Displays a cookie consent banner from iPaper, and makes it easy to “Accept all” or “Decline all” cookies, without the option to select specific cookie category consent.

💡 Would you like to change what default options you offer visitors in your cookie policy banner? Read our guide on how to change these settings.

What personal data can iPaper see about a visitor who have viewed my catalog?

iPaper has never been used or intended as a permanent storage location for personal data. Newsletter signups are forwarded to customers' marketing systems shortly after signing up. Shop orders are sent directly to customers' ERP systems or forwarded as emails to sales staff. Competition signups are exported to Excel on a weekly basis. As such, there is no reason for this data to stay in iPaper for longer than necessary.

iPaper does, however, collect certain anonymized data, such as page view, time spend per page, conversion rates etc. Again, none of this data can be pinpointed to any individual person. We do not have access to, nor store, personal user data. You can read more on this in our GDPR Compliance document.

For what purposes do iPaper use cookies, including marketing cookies? Do third-party advertisers have access to these marketing cookies?

Aside from the anonymized data that iPaper collects, as described above, iPaper does not deploy any marketing cookies, nor do we, or will ever share data with third-party advertisers, directly. As the customer, you choose whether to deploy, and enable, marketing cookies. What you do with these cookies, and the data collected by them, is entirely up to you, and occurs outside iPaper’s domain of responsibility.

Where can I find more information on the cookies placed by iPaper?

You can read about what cookies iPaper uses, and in what capacity they are used, at https://docs.ipaper.io/technical-information/cookie-information.

Do iPaper consider themselves as a data controller or data processor of these cookies?

iPaper identifies as a data processor, i.e., iPaper processes the data of data subjects as asked by the data controller (in this case, the client).

We have made a Data Processor Agreement (DPA) that documents what data we process as well as how we process it. To access our DPA, please sign in to your iPaper account. Then:

  1. To the right-hand side of the screen, please click the “Home” icon.

  2. Then, select “Legal & Compliance” from the drop-down menu. There you will find a link to the DPA.

    ⚠️ Please note: Access to the DPA document is only available for users with Administrator privileges. If you require access to the DPA, but do not have the necessary permissions, please contact your iPaper Administrator.

Did this answer your question?