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How can I add or delete users in iPaper?

Create, edit and delete users who can access your iPaper account.

Updated over a week ago

All iPaper accounts support the creation of as many users as you require, which is great if there is more than one person, both from within, our outside your organization who needs access to your iPaper account.

πŸ‘ We recommend that every person using iPaper has their own login, and uses their own email.

πŸ“– This article explains:

The benefits of individual User logins

As mentioned previously, depending on your organization, you may have multiple individuals that require access to your iPaper account. We recommend that you create a new User for each individual accessing your iPaper account, using their own, unique email address.

Why? This method confers a number of benefits:

  1. When reaching out to our Customer Care team, iPaper can immediately identify who the User is, and which account they are connected to.

  2. When you contact us via chat, outside our open hours, we can get back to you via the email address of the associated User, as soon as our Customer Care team is back.

  3. If an error occurs during Flipbook processing, iPaper sends an email with error information to the associated User, which can aid you in resolving the challenge yourself without having to wait for support.

  4. Additionally, if content is deleted, or changed without consent, it is difficult to determine who did it, if you are sharing logins.

  5. Employees who are no longer with the company, may continue to have access to iPaper through a shared account. Individual Users allow for easier tracking of who has access rights to your account.

  6. Sharing logins with teammates can constitute massive security risk, with the potential of untraceable malicious actions (deletion of content) taking place.

πŸ’‘ It's always a good idea to ensure that only people you trust have access to your iPaper account. You can read up on how to best protect your iPaper account in our guide, below:

Navigating and understanding the Users view in iPaper

From the Users pane, you see all the users associated with your iPaper account. If you have administrator privileges, you will also be able to manage, create new, and edit, or remove, existing users.

  1. The Users column provides you with a list of all the Users associated with the account.

  2. In the Type column, you can see what account type, or privileges, are associated with each individual user. These can be:

    1. Administrator – gives permission to manage users, including other account admins, on the account. Administrators have all the other permissions granted by the User level.

    2. User – gives access permissions to all Flipbooks on the account.

    3. Statistics – only grants access to the Flipbook statistics.

  3. You can see the date that the user last signed in to the account under Last sign-in. If, for example, a user has not logged in for a significant amount of time, you should consider whether they are still required as a user.

  4. The 2FA status column shows you whether the individual user has two-factor authentication active on their account.

πŸ’‘ Two-factor authentication is an excellent way of further protecting your iPaper account. To find out to set up two-factor authentication on for your user login, see our guide below:

How to create a user

From the Users menu, you are able to create and edit users within your iPaper account.

⚠️ In order to be able to create, delete, or edit Users, you must have Administrator privileges for your iPaper account.

  1. Click on the Account details menu in the top right-hand corner.

  2. Select Users from the drop-down menu. This will take you to the Users overview page, from where you can see all the Users associated with your iPaper account.

  3. In the top, right-hand corner, click on Create new user. This will bring up a new modal, like the one shown below.

  4. Here, there are a number of fields and options to select when creating a new user:

    1. Email address – enter the email address that will be associated with this user. This is what the user will enter when they log in to iPaper.

    2. Number formatting – here you can choose how numbers in the iPaper interface are presented for the user.

    3. User level – as mentioned previously, here you can select the level of access and permissions associated with the user.

  5. Once you're happy with the information you've entered, finalize the user creation by clicking on the Create button.

  6. That's it! You'll be notified that the new user has been created via a green modal, like the one shown above. The user will receive an email, which will prompt them to create a new password.

How to delete a user

When someone leaves your organization, you may wish to revoke their access to your iPaper account. We recommend that users who no longer require access to your account are deleted as soon as possible. This minimizes the risk of unauthorized access to your iPaper account.

⚠️ Please note that deleting a user is a permanent action, as deleted users cannot be restored. You can, however, create a new user again, using the same credentials.

You can delete a user in the following way:

  1. From the Users overview pane, select the '…' icon on the right-hand side of the user you wish to delete. This will open the user deletion modal, like the one shown below.

  2. In order to delete the user, you will need to confirm this by clicking Delete in the user deletion modal.

  3. A green modal confirming the deletion of the User will show in the top right-hand corner, like so:

How to reset your password

Sometimes, we're unlucky enough to forget a password. Luckily, a user can reset their password by clicking on Forgot your password? on the login page, and we'll email you instructions on how to reset your password:

⚠️ For security reasons, only a user can request to reset their own password via this method. No users, including account administrators, can reset passwords for users other than themselves.

If you have any questions about how best to manage users on your iPaper account, reach out to our Customer Care team using the messenger in the corner! ✌️

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