Billing Portal: Invoices, receipts and payment methods

Where can you find the latest iPaper invoice, receipts or add a new payment method?

That is all done on our self-serve Billing Portal: https://portal.ipaper.io/p/login/dR69DG9LlgU91R67ss

But not everyone in your organization can access, make changes and get invoices or receipts. Read on to learn how your organisation can access the Billing portal.

📖 This guide explains:

Before you can find invoices, receipts or change payments methods, you need to login in to the Billing Portal.

The 'Account Email' is iPaper’s contact for billing at your company. This is manually set by iPaper.

You can find the Account Email under “Billing” in the iPaper admin. Click your account name in the top right and select 'Billing'. Please note that only users designated as 'Admins' can view billing information.

The Account Email is the email that is shown under 'Billing details':

If the current Account Email for your company, and thereby access to the Billing Portal, should be changed – for whatever reason – reach out to our support team at support@ipaper.io.

After confirming that your email is indeed the Account Email, then you can access the Stripe Billing Portal via this link:

https://portal.ipaper.io/p/login/dR69DG9LlgU91R67ss

When on the page:

If the email entered is not the Account Email for your account, no email will be sent and you will not be able to access the Billing Portal.

Open the email sent to the Account Email from billing@ipaper.io.

Click “Log in to your customer portal”.

From the Billing Portal overview, you can do several billing-related tasks. Please note that, for security reasons, you will have to go through these steps each time you log into the Billing Portal.

From the Billing Portal overview, find the invoice you want to download or get a receipt of under 'INVOICE HISTORY', and click it:

If the invoice is already paid, a modal will pop up and give you the option to either download the invoice or the receipt of payment:

If the invoice is not yet paid, you can only download the invoice.

If you are already paying automatically with credit card (ACCP) instead of invoice, you can add a new payment method.

First, under 'PAYMENT METHOD', click '+ Add payment method':

There you can see your current credit card used for payment. If you want to change it, click 'New payment method':

Note that, at this point, for security reasons, you will be prompted with a two-factor authentication request, either via mobile text message or email. Complete the authentication, and you'll be presented with this page:

Then, simply add the new card information and press “Add”.

For every payment with ACCP, a confirmation email will be sent to the Account Email with the invoice and receipt.

If other employees in your organization need to see the invoices and receipts, they can be put CC on the confirmation email. However, this can only be done manually by us, so you must first contact us at support@ipaper.io.

Of course, the person with the Account Email can also log in to the Billing Portal and access all receipts and previous invoices.

Paying via invoice—whether through bank transfer or direct credit card payment—can be a hassle for many of our customers.

ACCP can save a lot of resources internally, reduce manual entry mistakes and ensure payment always comes on time.

If you are currently paying by invoice, but want to set up automatic credit card payments, here’s the process for doing so: