Accounts payments past their due date will invoke warnings in the iPaper admin.

We understand that, in some organisations, payment is a complicated process and out of the hands of the people working in the iPaper platform. Rest assured that plenty of messages and warnings will be delivered before taking action on your account functionality and access.

There are 3 stages of warning depending on how much the payment is past due.

A warning letting that the payment is past due.

A warning letting that the payment is past due.

There are no changes to functionality or access. This is simply to make you aware that action must your organisation must take action to not progress to the next stage.

Your iPaper viewer is deactivated.

The flipbooks will no be viewable to anyone until payment is made.

Without any payment, you will progress to the final stage.

Your account will be closed, and your organisation will lose access until payment is made.

The content of your account will be stored for some amount of time but, if no payment is made, at some point we will have to delete your account and the content within it.

If you’re paying by invoice or bank transfer, please consult your billing department or payment team to ensure the payment has been processed. Keep in mind that it may take a few days for our records to update as your payment clears.

If you’re using automatic credit card payments, please check that the credit card details you have provided are correct. You can manage your payment information here.

If you’re seeing a payment warning banner in your account, and you're certain you've already paid, it may be because we haven’t been able to register your payment.

To help us update our records, please get in touch with our Support team using the messenger in the corner, or send a receipt or payment confirmation of your invoice to invoice@ipaper.io, so we can resolve this promptly.

If you need any further assistance, feel free to reach out to our Support team for help using the messenger in the corner!