All Collections
Account / Plan / Billing
My iPaper account payment is past due. What happens next?
My iPaper account payment is past due. What happens next?

Understand what happens if your account payments fall past their due date, and how you can avoid this happening.

Updated over a week ago

If you’re seeing a payment warning in your account, it’s likely because we haven’t been able to register your payment.

To help us update our records, please get in touch with our Support team using the messenger in the corner, or send a receipt or payment confirmation of your invoice to invoice@ipaper.io, so we can resolve this promptly.

Please note, this payment warning does not affect your account’s functionality. It’s simply a notification banner to alert you and ensure we keep our records up-to-date.

Managing Payment Information

Paying via Invoice or Bank Transfer

If you’re paying by invoice or bank transfer, please consult your billing department or payment team to ensure the payment has been processed. Keep in mind that it may take a few days for our records to update as your payment clears.

Paying via Credit Card

If you’re using automatic credit card payments, please check that the credit card details you have provided are correct. You can manage your payment information here.

💡 For a detailed guide on changing your payment method, see our help article:

We're always here to help

If you need any further assistance, feel free to reach out to our Support team for help using the messenger in the corner!

Did this answer your question?